Privacy Policy

Overview

teraqosimelia operates as an educational platform focused on business models and financial literacy. We understand the critical importance of protecting your personal information and maintaining transparent practices regarding data collection and use.

This privacy policy outlines how we collect, use, store, and protect your information when you interact with our website, services, and educational programs. By accessing teraqosimelia.com, you acknowledge that you have read and understood these privacy practices.

Information We Collect

Personal Information

We collect information that you voluntarily provide when registering for our educational programs, subscribing to newsletters, or contacting us directly. This includes:

• Full name and contact details including email address and phone number
• Residential address and demographic information relevant to our Australian market focus
• Educational background and professional experience when relevant to program enrollment
• Payment information for course fees and educational materials
• Communication preferences and learning objectives

Automatically Collected Data

Our website automatically gathers certain technical information to improve user experience and maintain security:

• IP address and general location data for security and content personalization
• Browser type, device information, and operating system specifications
• Website usage patterns including pages visited and time spent on our platform
• Referral sources and search terms that brought you to our website
• Cookie data for session management and preference storage

How We Use Your Information

Your personal information serves specific educational and administrative purposes within our platform:

• Providing access to educational content and managing course enrollments
• Communicating program updates, schedule changes, and educational resources
• Processing payments and maintaining accurate financial records
• Personalizing learning experiences based on your educational goals
• Improving our educational content and platform functionality
• Ensuring compliance with Australian educational and privacy regulations
• Responding to inquiries and providing customer support

Data Storage and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our security practices include:

• Encrypted data transmission using SSL/TLS protocols for all sensitive communications
• Secure cloud storage with regular backups and disaster recovery procedures
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Staff training on privacy protection and data handling procedures

Personal information is stored on secure servers located within Australia, ensuring compliance with local data protection requirements. We maintain detailed access logs and monitor all data interactions.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have significant rights regarding your personal information:

• Access to your personal information and details about how it's being used
• Correction of inaccurate or outdated personal information
• Deletion of personal information in certain circumstances
• Opting out of direct marketing communications
• Lodging complaints about privacy breaches or misuse of information

Exercising Your Rights

To exercise any of these rights, contact our privacy officer using the details provided at the end of this policy. We respond to all valid requests within 30 days and provide clear explanations of any limitations or exceptions.

Data Retention

We retain personal information for specific periods based on legal requirements and educational purposes:

• Student records: Seven years after course completion as required by educational regulations
• Financial transaction records: Seven years for tax and auditing purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely, personal identifiers removed after two years
• Support communications: Three years for quality improvement and dispute resolution

When retention periods expire, we securely delete or anonymize personal information using industry-standard data destruction methods.

Third-Party Services

We work with carefully selected service providers who assist in delivering our educational programs. These partnerships involve limited data sharing under strict contractual obligations:

• Payment processors for secure transaction handling
• Email service providers for educational communications
• Cloud hosting services for platform infrastructure
• Analytics services for website improvement (using anonymized data)

All third-party providers are bound by confidentiality agreements and must comply with Australian privacy standards. We conduct regular reviews of their privacy practices and security measures.

Cookies and Website Analytics

Our website uses cookies to enhance user experience and gather insights about platform usage. You can control cookie settings through your browser preferences, though some functionality may be limited without essential cookies.

We use analytics tools to understand how visitors interact with our content, helping us improve educational resources and website navigation. This data is aggregated and anonymized to protect individual privacy.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We notify users of significant changes through email communications and website announcements. The "Last Updated" date at the top of this document indicates the most recent revision.

Continued use of our website and services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about our privacy practices.